Returns and Exchanges
What is your return policy?
For health and safety reasons, all products returned must be unopened or unused.
How do I place a return or exchange?
We're sorry you didn't love your Musee bath product. Please reach out to firstname.lastname@example.org with a return request including your order number
and the products you'd like to exchange for a different product or return for a credit.
What if I received my product damaged?
please email email@example.com and include an image of your product and the shipping box.
What should I do if I received the wrong product?
Oops! If you received a product different from the one that you ordered, that is on us! Please contact us at firstname.lastname@example.org and we will get you your correct product shipped out!
What should I do if I am missing a product in my package?
Oh no! We apologize for this and want to get you your product as soon as possible. Please email email@example.com with order number and an image of your order and we will get it shipped out!
If I order expedited shipping in the afternoon, will it be shipped the next day?
Unfortunately any orders placed after Noon CST, will not be processed until the next business day or two. In busy season, our standard processing / shipping time can be 3 - 4 business days.
For any wholesale requests, please email firstname.lastname@example.org