FAQs

What is your wholesale policy?
We have a very simple wholesale policy for both domestic and international wholesalers. Check out our wholesale for more information.

Can you cancel my order?
We are unable to cancel orders once they have been sent to our warehouse for fulfillment. please contact customer service by email at info@museebath.com to see if your order is eligible for cancelization.

Do you have a store?
We currently do not have a store but we have retailers all over the world. Click here to find a shop near you.

Can I get on your email list?
Of course! And if you sign up on the footer at the bottom of site, we give you a coupon code for 10% off your next purchase.

How do you pronounce Musee?
Mu ( Rhymes with YOU and) and See (Like “see” with your eyes!) Musee means...

Do you have order minimums for wholesale?
We do! We require that our wholesale customers buy our balms by the dozen.

Do you accept returns? 
All sales are final…. No returns will be accepted. Customer may apply for a refund of received Merchandise if damaged or shipped incorrectly. Notice of condition shall be given within five (5) days of receipt of Merchandise provided with a picture of received merchandise. Refunds will be issued to the Customer’s card that correlates with the order.

What's the shipping time? 
Orders will be shipped via United States Postal Service. Orders generally ship within three to five (1-3) days of purchase. If more lead time is needed, Customer will be notified within two (2) days. Customer will be responsible for all Merchandise shipping and handling expenses, including (if applicable), customs clearance, import/export fees, freight risks and insurance, and Customer may be required to act as the importer of record for international shipments. Customer must notify Seller of any claimed shipping error or damages within five (5) days of receipt of Merchandise. Customer’s failure to give such notice within five (5) days shall be deemed a waiver of Customer's claim for incorrect or damaged shipments.